The fun legal terms you must agree to in order to use this website.
Please read these Terms and Conditions carefully and ensure that you understand them before using the Platform. These Terms and Conditions, together with any other documents referred to herein, set out the terms governing your use of the HQAlign Platform (as defined below in clause 1), accessible at HQAlign.com and via any associated authenticated application, APIs, and Documentation. It is recommended that you print a copy of these Terms and Conditions for your future reference.
These Terms and Conditions were last updated on 6th May 2026.
In these Terms and Conditions, references to "you" and "your" mean Customer (the organisation defined in clause 1.1). The personal commitments of each individual Authorised User accessing the Service under Customer's account are set out separately in the Acceptable Use Policy at /legal/aup; an Authorised User does not become a party to these Terms and Conditions in their personal capacity (see clause 31).
Customer's agreement to comply with these Terms and Conditions is indicated by Customer's use of the Platform. If Customer does not agree to these Terms and Conditions, Customer (and its Authorised Users) must stop using the Platform immediately.
The following documents also apply to your use of the Platform and are incorporated into these Terms and Conditions by reference:
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
2.1 The Platform is operated by HQAlign Ltd. We are a limited company registered in England and Wales under company number 15815964. Our registered address is 71-75 Shelton Street, Covent Garden, London, UK.
2.2 We were previously incorporated under the name KanbanGenie Limited, and the Platform was previously made available under the name TaskVal at taskval.com. The change of company name was registered at Companies House on 5th May 2026, and the Platform was rebranded from "TaskVal" to "HQAlign" at the same time. The change is a change of name only. We are the same legal entity, with the same company number (15815964) and registered address as before; the Platform, its features, the Documentation, the team operating it, and Our obligations to Customer under these Terms and Conditions are unchanged. Any reference in any prior agreement, communication, invoice, or document to "KanbanGenie Limited", "TaskVal", "TaskVal.com", or "KanbanGenie" shall, on and from 5th May 2026, be read as a reference to HQAlign Ltd or the Platform (as the context requires) and shall continue to have full force and effect.
To contact Us, please use the web form located within the Platform at "/contact".
4.1 Access to the public marketing pages of the Platform is currently free of charge. Access to the Service may be free of charge or subject to Fees, as set out in the applicable Subscription. Pricing may change in the future.
4.2 It is your responsibility to make the arrangements necessary in order to access the Platform, including providing your own internet connection, hardware, software, and compatible browser.
4.3 Access to the Platform is provided on an “as is” and on an “as available” basis. We may suspend, modify, or discontinue the Platform (or any part of it) at any time. We do not guarantee that the Platform will always be available or that access to it will be uninterrupted.
4.4 We make no warranty or representation as to uptime, response time, throughput, performance, or availability of the Service, except as set out in any service level agreement separately executed in writing between Us and Customer. Nothing in marketing material, sales communications, or general statements on the Platform constitutes a service level commitment.
4.5 We may modify, update, suspend, or discontinue any part of the Platform at any time. Where reasonably practicable, We will give notice of material changes that materially reduce the functionality of the Service. Where We materially reduce the functionality of the Service in a way that has a material adverse effect on Customer, Customer may terminate the affected Subscription on written notice within thirty (30) days of the change taking effect, and We will refund any Fees paid in advance in respect of any period after the date of termination on a pro-rata basis.
We may alter and update the Platform (or any part of it) at any time and without notice.
6.1 We may alter these Terms and Conditions from time to time. The "last updated" date at the top of this page will reflect any change. Where the changes are material and adverse to Customer, We will notify Customer by email (to the account contact) or by an in-product notice at least thirty (30) days before they take effect. Customer may terminate the affected Subscription on written notice within that thirty (30) day period if Customer does not accept the changes; in that case, We will refund any Fees paid in advance in respect of any period after the date of termination on a pro-rata basis. For non-material changes, or changes that are not adverse to Customer, the change takes effect on publication and Customer's continued use of the Service after the effective date constitutes acceptance.
6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
The Platform is primarily intended for users in the United Kingdom. We make no representation that the Platform or its Content is suitable for use, lawful, or available in any other jurisdiction. Customer is solely responsible for compliance with local law in any jurisdiction in which it accesses or uses the Platform.
8.1 All Content forming part of the Platform and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.2 You may access, view, and use the Platform in a web browser (including any web browsing capability built into other types of software or app) and you may download Content from the Platform (or any part of it) for caching (this usually occurs automatically).
8.3 You may print one copy and download extracts of any page(s) from the Platform for personal use only.
8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from the Platform must not be used separately from accompanying text.
8.5 Our status as the owner and author of the Content forming part of the Platform (or that of identified licensors, as applicable) must always be acknowledged.
8.6 You may not use any Content downloaded from the Platform for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of the Platform for general information purposes by business users.
8.7 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works', which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.
8.8 As between the parties, Customer owns all Customer Data. Customer grants Us a worldwide, non-exclusive, royalty-free licence to host, copy, store, transmit, process, display, modify (for formatting and display purposes), and back up Customer Data solely as needed to provide, secure, and support the Service, and to comply with applicable law or a request from a competent authority. Use of identifiable Customer Data for product improvement is not permitted under this licence; improvement-related processing of anonymised and aggregated data is governed by clause 8.9. This licence terminates when the Customer Data is deleted from the Service in the ordinary course, save for retention required by law or for routine backup cycles.
8.9 Customer grants Us a perpetual, irrevocable, worldwide, royalty-free licence to use anonymised and aggregated data derived from Customer's use of the Service (data that does not identify Customer, any individual, or any third party) for the purposes of operating, securing, analysing, improving, and benchmarking the Service.
8.10 All intellectual property rights in the Service itself, including its software, design, structure, and Documentation, belong to Us or Our licensors. Nothing in these Terms transfers any of those rights to Customer; Customer is granted only the limited right to access and use the Service in accordance with these Terms during the term of its Subscription (or, where access is free, during the period of authorised access). No use of, access to, contribution to, feedback on, or collaboration in connection with the Service or the Platform confers on Customer (or any user authorised by Customer) any ownership, co-ownership, joint authorship, joint inventorship, partnership, joint venture, or any other proprietary interest in the Service, the Platform, or any part of either. The relationship between the parties is solely that of independent contractors.
8.11 Feedback. Customer (and any user authorised by Customer) may from time to time provide Us with feedback, suggestions, ideas, comments, feature requests, or other input relating to the Platform or the Service ("Feedback"). All Feedback is provided voluntarily and on a non-confidential basis. Customer hereby assigns to Us, with full title guarantee, all right, title, and interest (including all intellectual property rights) in and to all Feedback, and waives all moral rights in any Feedback to the fullest extent permitted by law. Customer is not entitled to any payment, royalty, attribution, ownership, or other consideration in respect of any Feedback or any use We make of it.
8.12 Improvements and Derivatives. Any improvements, enhancements, modifications, fixes, updates, or derivative works of the Platform or the Service - including those developed in response to Feedback, Customer requests, Customer's use of the Service, or any collaboration with Customer - are the sole and exclusive property of Us, together with all intellectual property rights in them, regardless of who first identified the need for them.
9.1 You may link to any page on the Platform.
9.2 Links to the Platform must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
9.3 You must not link to the Platform in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
9.4 Your link should not use any logos or trade marks displayed on the Platform without Our express written permission.
9.5 You must not frame or embed the Platform on another website without Our express written permission.
9.6 You may not link to the Platform from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
10.1 Links to other websites may be included within the Platform. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
10.2 The inclusion of a link to another website within the Platform is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11.1 Nothing within the Platform constitutes professional advice on which you should rely. It is provided for general information and productivity purposes only.
11.2 We make reasonable efforts to ensure that the Content forming part of the Platform and the information presented within it is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
11.3 To the fullest extent permitted by law, We exclude all implied representations, warranties, conditions, and other terms that may apply to the Platform and Content.
11.4 The Service is a productivity tool. Customer is solely responsible for its strategic, operational, financial, personnel, and commercial decisions, including any decisions informed by data, reports, dashboards, alignments, prioritisations, or visualisations produced by, or accessed through, the Service. We make no warranty that the Service will produce any particular business outcome, improve performance, achieve alignment, or be suitable for Customer's specific business processes.
11.5 We do not warrant that the Service will be uninterrupted, error-free, secure, free from defects or vulnerabilities, or fit for any particular purpose. Customer accepts that internet-based services are inherently subject to risks including downtime, latency, data corruption, and security incidents that may arise notwithstanding reasonable measures.
11.6 No Warranties For Unpaid Use. For any Customer using the Service on a free plan, a trial, or any other unpaid basis (including, without limitation, Early Access), the Service is provided strictly "as is" and "as available". We make no warranties of any kind, whether express or implied, regarding availability, performance, accuracy, security, completeness, or suitability for any purpose. Customer's sole remedy for any dissatisfaction with such use is to stop using the Service. This clause is in addition to, and does not limit, the disclaimers elsewhere in this clause 11, the as-is provision in clause 4.3, or the liability cap in clause 12.4.
12.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
12.2 Subject to clause 12.1, to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Platform, or the use of or reliance upon any Content, data, output, or material included in or produced by the Platform.
12.3 Subject to clause 12.1, We accept no liability for: loss of profit, sales, business, contracts, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; loss, corruption, or alteration of data (subject to clause 12.5); wasted management or office time; or for any indirect, special, or consequential loss or damage, however arising.
12.4 Subject to clauses 12.1 and 12.5, Our total aggregate liability to Customer arising out of or in connection with the Platform, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, shall not exceed:
If a court of England and Wales determines that the limit in clause 12.4(b) is unenforceable, that limit shall instead be such minimum monetary amount as is required under the laws of England and Wales for paragraph (b) to be valid and enforceable.
Multiple claims arising from the same or related events shall count as a single claim for the purposes of this cap.
12.5 Customer is solely responsible for maintaining its own backups of Customer Data. We may perform routine backups for Our own operational purposes, but We make no warranty about backup frequency, retention period, recoverability, or completeness beyond what is set out in Our then-current backup policy (if any). Save to the extent caused by Our gross negligence or wilful misconduct, We have no liability for any loss, deletion, alteration, or corruption of Customer Data.
12.6 The exclusions and limitations in this clause 12 apply to all liability of Us and any of Our affiliates, directors, officers, employees, contractors, and sub-processors, however arising.
13.1 We exercise reasonable skill and care to ensure that the Platform is secure and free from viruses and malware; however, We do not guarantee that this is the case.
13.2 Customer is responsible for ensuring that each of its Authorised Users handles their account credentials securely, protects their own systems against viruses and malware, and complies with the personal security commitments set out in the AUP at "/legal/aup" (including, without limitation, the prohibitions on introducing malware, on unauthorised access attempts, and on denial-of-service attacks).
13.3 Customer is responsible to Us for any acts or omissions of any of its Authorised Users in breach of the AUP or of this clause 13, as if they were the acts or omissions of Customer itself. Breach by any Authorised User of the security prohibitions in the AUP may also constitute a criminal offence under the Computer Misuse Act 1990, in which case We may report the breach to the relevant law enforcement authorities and cooperate with those authorities, and the right to access the Service of any Authorised User concerned (and, where appropriate, of Customer) will cease immediately.
14.1 Customer shall ensure that each Authorised User accepts and complies with the AUP at "/legal/aup" as a condition of accessing the Service. The AUP sets out the personal acceptable-use commitments of each Authorised User, including (without limitation): lawful use; the prohibition on personal, household, or consumer use; the prohibition on reverse-engineering the Service (subject to sections 50B and 296A of the Copyright, Designs and Patents Act 1988); the prohibition on using the Service to build, train, develop, or improve a competing product or service; the requirement not to share account credentials between users (one paid seat is for one human user at any one time, save that Customer may reassign a seat to a different Authorised User where the previous holder no longer requires access, provided the previous holder's credentials are revoked at the point of reassignment); the requirement not to exceed any fair-usage, capacity, or rate limits; and the requirement not to access the Service by any automated or scripted means except via APIs or integrations We have documented or expressly authorised.
14.2 If Customer or any of its Authorised Users fails to comply with the AUP, this Part 14, or clause 19, Customer will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
14.3 We exclude any and all liability arising out of any reasonable action taken by Us in good faith (including, but not limited to, those set out above in Part 14.2) in response to a breach by Customer or any Authorised User.
15.1 In addition to Our termination rights, We may suspend Customer's access to all or any part of the Service, with immediate effect, if: (a) Customer fails to pay any Fees when due; (b) We reasonably suspect a breach of these Terms by Customer or any user authorised by Customer; (c) We reasonably suspect a security risk, fraud, or unlawful activity associated with Customer's account; (d) We are required to do so by law or by a competent authority; or (e) continued provision of the Service would, in Our reasonable opinion, expose Us or any third party to material risk.
15.2 Where reasonably practicable and not prejudicial to security or legal compliance, We will give Customer prior notice of suspension and an opportunity to remedy the underlying issue. Suspension does not relieve Customer of its obligation to pay any Fees that have accrued.
15.3 Suspension is without prejudice to Our right to terminate Customer's access to the Service in accordance with these Terms.
16.1 Customer shall indemnify Us against all claims, losses, damages, liabilities, costs (including reasonable legal fees), and expenses suffered or incurred by Us, arising out of or in connection with: (a) Customer Data, including any claim that Customer Data infringes the rights of a third party or breaches applicable law; (b) Customer's use of the Platform in breach of these Terms or applicable law; (c) any breach by Customer of clause 19 (Business Use Only); and (d) any third-party claim arising from acts or omissions of Customer or any user authorised by Customer in connection with the Platform.
16.2 We will: (a) notify Customer promptly of any claim covered by this indemnity; (b) not make any admission or settlement without Customer's prior consent (such consent not to be unreasonably withheld or delayed); and (c) provide Customer with reasonable assistance in defending the claim, at Customer's cost.
17.1 We use third-party infrastructure providers (including, but not limited to, cloud hosting, database, email, content delivery, monitoring, and analytics providers) to deliver and support the Platform. Our use of such providers is necessary to operate the Service.
17.2 Subject to clause 17.3, We are not liable for any outage, performance degradation, data loss, security incident, or other failure of the Platform to the extent caused by such third-party providers, beyond the remedies (if any) We are reasonably able to recover from those providers and pass on to Customer. This clause does not limit Our liability for breach of clause 12.1.
17.3 In respect of Our Processing of Customer Personal Data (as defined in the Data Processing Agreement), the position in clause 17.2 is overridden by clause 6.5 of the Data Processing Agreement, under which We remain responsible to Customer for the acts and omissions of Our Sub-processors as if they were Our own. The aggregate liability cap in clause 12 continues to apply.
17.4 A current list of material sub-processors used in the provision of the Service is set out in Annex 3 of Our Data Processing Agreement at “/legal/dpa”. Customer's general authorisation of, and right to object to, sub-processors is also set out in that Data Processing Agreement.
18.1 Neither party shall be in breach of these Terms, nor liable for any failure or delay in performance, to the extent caused by events beyond its reasonable control, including: acts of God; fire, flood, earthquake, or other natural disaster; war, armed conflict, terrorism, civil unrest, or sanctions; pandemic or epidemic; act or omission of any government or regulatory authority; large-scale failure of the public internet or telecommunications networks; a large-scale cyber-attack on infrastructure provided by a sub-processor that materially impairs that sub-processor's ability to provide the relevant service; or industrial action or strike action affecting third-party providers (each a "Force Majeure Event").
18.2 The party affected by a Force Majeure Event shall promptly notify the other party of its occurrence and use reasonable efforts to mitigate its effects. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected Subscription on written notice.
18.3 Customer's obligation to pay Fees that have already accrued is not excused by a Force Majeure Event.
19.1 The Platform is provided exclusively for use by businesses, trades, professions, and other organisations. Personal use of the Platform - including, but not limited to, use by a consumer (within the meaning of the Consumer Rights Act 2015) for managing personal tasks, household projects, personal life goals, or any other purpose not connected to a business, trade, or profession - is not permitted.
19.2 Customer warrants that it is, and shall remain throughout the term of any Subscription or other access to the Service, acting in the course of a business, trade, profession, or other organisational capacity. Each Authorised User is required to give the equivalent personal warranty in the AUP. The person accepting these Terms and Conditions on Customer's behalf warrants that they have authority to bind Customer (see also clause 31).
19.3 A breach of this clause 19 is a material breach of these Terms. We may, at Our sole discretion, suspend or terminate access under clause 14, 15, 30 (Termination), or (during Early Access) clause 29.11, without notice and without liability.
19.4 For the avoidance of doubt, sole traders, freelancers, consultants, and individual professionals acting in the course of their business, trade, or profession are business users for the purposes of these Terms. Individuals using the Platform purely for personal life management, personal goal-setting, or other consumer purposes are not.
We will only use your personal information as set out in Our Privacy Policy, available at “/legal/privacy”.
21.1 If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to the Platform or to these Terms and Conditions.
21.2 We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, We will action your request without delay and in any event within five (5) business days; you may continue to receive in-flight emails during that short window.
21.3 For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
22.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise), shall be governed by, and construed in accordance with, the laws of England and Wales.
22.2 Any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
24.1 These Terms and Conditions (together with the documents referred to in them) constitute the entire agreement between you and Us in relation to their subject matter, and supersede any prior agreement, understanding, statement, or representation between the parties relating to that subject matter.
24.2 You acknowledge that, in entering into these Terms and Conditions, you have not relied on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or in the documents referred to in them. Nothing in this clause limits Our liability for fraud or fraudulent misrepresentation.
25.1 We may at any time assign, transfer, sub-contract, or otherwise dispose of any of Our rights or obligations under these Terms and Conditions, including in the context of a merger, acquisition, restructuring, or sale of all or part of Our business.
25.2 You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms and Conditions without Our prior written consent.
No failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy shall prevent further exercise of that or any other right or remedy. A waiver of any right or remedy is only effective if given in writing and signed by the waiving party.
27.1 Any notice required to be given under these Terms and Conditions shall be in writing and in English.
27.2 Notices to Us shall be sent via the web form set out in Part 3, or by post to Our registered office address set out in Part 2.
27.3 Notices to Customer shall be sent to the email address associated with Customer's account or, where Customer has provided one, the postal address most recently notified to Us.
27.4 A notice sent via the web form (or by email, where We have provided an email address for such notices) is deemed received on the next business day following submission, provided no failure notice is received. A notice sent by post is deemed received two business days after posting (first class) within the United Kingdom. A notice sent by email from Us to the email address associated with Customer's account is deemed received on the next business day following sending.
The following clauses survive any termination or expiry of these Terms and Conditions and continue in effect: clause 1 (Definitions), clause 8 (Intellectual Property), clause 11 (Disclaimers), clause 12 (Our Liability), clause 16 (Customer Indemnity), clause 17 (Sub-processors and Third-Party Services), clause 22 (Law and Jurisdiction), clause 23 (Severability), clause 24 (Entire Agreement), clause 26 (Waiver), clause 27 (Notices), this clause 28, clause 30 (Termination, including the effect-of-termination provisions in clause 30.4), and clause 31 (Customer, Authorised Users, and Acceptance).
By accessing and using the Platform during the Early Access stage, Customer agrees to these additional Early Access terms. Once we notify registered users by email that the Platform has left Early Access, this clause 29 will be removed from these Terms and Conditions and will automatically cease to have effect. If there is any conflict between this clause 29 and any other provision of these Terms and Conditions, this clause 29 shall prevail until that point only. The permanent provisions of these Terms and Conditions (including, without limitation, clauses 8.8 and 8.9 (Customer Data), clause 12 (Our Liability), clause 16 (Customer Indemnity), clause 19 (Business Use Only), clause 30 (Termination), and clause 31 (Customer, Authorised Users, and Acceptance)) continue to apply alongside this clause 29 - they are not replaced by it.
29.1 Purpose Of Early Access Programme. The purpose of the Early Access programme is to allow early users to explore the Platform, provide feedback, and help us identify improvements before our official launch. It's a chance for us to test new ideas quickly, fix issues, and shape the product together with our first users.
29.2 Temporary Early Access Status. The Platform is currently marked as Early Access, including notices within the product and branding. This Early Access status (and these Early Access Terms) will be removed once the Platform is officially launched.
29.3 Free During Early Access. Use of the Platform is free during the Early Access stage; however, fair usage limits apply, determined entirely at our discretion, to ensure a consistent experience for all participants. When the Early Access period ends, subscription Fees will apply as outlined in future pricing.
29.4 Fast Iteration & Changes. During Early Access, anything may change without prior warning - including features, processes, and pricing. We are iterating quickly, implementing feedback, and trailblazing innovation. If there is anything you love or dislike due to a recent change, please let us know - we read all feedback. We shall not be liable for any inconvenience, loss of functionality, or disruption caused by changes made during the Early Access period.
29.5 Defects & Downtime. You may encounter bugs, errors, downtime, placeholder text (“lorem ipsum”), or other unexpected behaviour. If you notice any such oversights or issues, please inform us via our contact form or within the Platform. Security is never relaxed or compromised - all security controls remain fully enforced and tested.
29.6 Data Protection & Privacy. Our obligations under UK GDPR and the Data Protection Act 2018 continue to apply in full. Nothing in these Early Access Terms excludes or reduces our privacy and security commitments to you.
29.7 Future Pricing & Early Access Benefits. Any pricing or benefits mentioned are indicative only, are not contractually binding, and are subject to change without notice. Early Access participants may receive benefits at launch at our sole discretion.
29.8 Invite Only Access. Early Access is currently invite only. This helps us manage traffic, work closely with early members, gather high-quality feedback, and reduce the risk of abuse. You may request an invite.
29.9 Feedback. We welcome your feedback and suggestions during Early Access - they directly shape the Platform. The terms on which Feedback is provided, owned, and used by Us (including the assignment of intellectual property rights and the absence of any entitlement to remuneration) are set out in clause 8.11.
29.10 No Warranties. The Platform is provided “as is” and “as available” during Early Access. We make no warranties of any kind, whether express or implied, regarding availability, performance, or suitability for any purpose.
29.11 Termination. We may suspend or revoke access to your account, delete your account, or delete your organisation along with all accounts within it at any time, completely at our discretion, for any reason, and without notice. Examples of reasons include, but are not limited to:
30.1 Termination by Us. We may terminate Customer's access to the Service (including any Subscription, free plan, trial, or Early Access access) at any time on at least thirty (30) days' written notice, for any reason or no reason. Where Customer has paid Fees in advance for any period after the effective date of termination, We will refund those Fees on a pro-rata basis. We are not obliged to give any reason for termination under this clause.
30.2 Cancellation by Customer. Customer may cancel any paid Subscription on written notice; the Subscription will then terminate at the end of the then-current billing period. No refund of Fees paid for the then-current or preceding billing periods is due. Customer's right to cancel under this clause does not entitle Customer to any pro-rata refund.
30.3 Termination for cause. Either party may terminate the Subscription with immediate effect by written notice if the other party: (a) commits a material breach of these Terms which is incapable of remedy or, if capable of remedy, is not remedied within thirty (30) days of written notice requiring it to be remedied; or (b) becomes insolvent, enters administration, has a receiver appointed over its assets, makes a composition with its creditors, or ceases to carry on business.
30.4 Effect of termination. Termination does not affect any rights or obligations that have accrued before termination. The clauses identified in clause 28 (Survival) continue in effect. Customer's rights in respect of Customer Personal Data on termination are governed by clause 12 of the Data Processing Agreement.
31.1 Customer (the organisation defined in clause 1.1) is the sole party to these Terms and Conditions with Us. No Authorised User of Customer becomes a party to these Terms and Conditions in their personal capacity by virtue of accessing or using the Service. The personal commitments of each Authorised User in connection with their use of the Service are set out in the AUP at "/legal/aup", which each Authorised User must accept as a condition of accessing the Service.
31.2 Customer permits one or more individuals to access and use the Service under Customer's account ("Authorised Users"). Customer:
31.3 The aggregate liability cap in clause 12 applies per Customer in respect of all claims arising from or in connection with use of the Service by Customer and its Authorised Users collectively, and is not multiplied by the number of Authorised Users.
31.4 By accepting these Terms and Conditions (whether by clicking accept, by being the first Authorised User to use the Service on Customer's behalf, or by paying Fees), the person accepting warrants that they have authority to bind Customer.